Thank you for shopping with TIMBER TECH SOLUTIONS SDN. BHD. This Shipping Policy explains how We process and deliver domestic Orders within Malaysia.
For the purposes of this Policy, “Company”, “We”, “Us” or “Our” refers to TIMBER TECH SOLUTIONS SDN. BHD., Registration No. 202501049622 (1651030-T). “Goods” refers to computer hardware, accessories, and related technology products offered by the Company. “Order” means a request made by You to purchase Goods from Us, while “Website” refers to the Company’s official website, accessible at [insert website URL]. “You” or “Your” refers to the individual or entity purchasing or receiving the Goods.
Shipment Processing
Orders are generally processed within 2–3 business days, excluding weekends and public holidays. During peak periods, promotional campaigns, or periods of high order volume, processing may take slightly longer.
If there is a significant delay affecting the processing or dispatch of Your Order, We may contact You using the email address or phone number provided with Your Order.
Delivery
We work with local courier services to arrange the delivery of Your Goods within Malaysia. Delivery times may vary depending on Your location, courier availability, operational conditions, and other circumstances beyond Our reasonable control.
Estimated delivery times are for reference only and are not guaranteed.
Once Your Order has been dispatched, We will provide the applicable tracking number via email or WhatsApp. Tracking information will usually become active within 24 hours after dispatch.
Shipping Charges
We offer free standard shipping on all domestic Orders within Malaysia, regardless of Order value or delivery location. No additional shipping charges will be applied for standard delivery.
Any optional services, special delivery arrangements, or charges imposed by third parties may be subject to additional fees where applicable.
Customs, Duties and Taxes
For domestic deliveries within Malaysia, We do not generally expect customs duties or import taxes to apply. However, where any customs fees, duties, taxes, tariffs, or other charges are imposed by the relevant authorities or third parties, such charges shall be the responsibility of the customer unless otherwise stated by the Company.
Damaged or Lost Shipments
We take reasonable care when preparing Goods for shipment. However, once an Order has been handed over to the courier, the Company cannot guarantee that the shipment will arrive without delay, loss, or damage.
If Your Order arrives damaged, please contact Us as soon as possible and, where required, contact the relevant courier to initiate a claim. Please keep the original packaging, shipping label, and damaged Goods until the matter has been reviewed or the courier claim has been completed.
For shipments reported as lost or missing, We may work with the relevant courier to investigate the delivery status and determine the appropriate next steps.
Contact Us
If you have any questions regarding this Shipping Policy or Your Order, please contact:
TIMBER TECH SOLUTIONS SDN. BHD.
Registration No.: 202501049622 (1651030-T)
Email: timber_tech1@outlook.com
Phone: 011 5695 4378
Address:
NO. 3 TINGKAT 1,
JALAN BESAR TAMAN TEMPUA,
14000 SIMPANG AMPAT,
PULAU PINANG, MALAYSIA