Overview
At TIMBER TECH SOLUTIONS SDN. BHD., we are committed to providing high-quality computer hardware and accessories designed to meet your professional and personal needs. However, if you are not fully satisfied with your purchase, we offer a clear and transparent return and cancellation policy to ensure your peace of mind.
Return & Refund Policy (Within 30 Days)
We accept return and refund requests within 30 days from the date of delivery.
To be eligible for a return, the following conditions must be met:
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Items must be unused, in original packaging, and in resellable condition.
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A valid proof of purchase (receipt or order confirmation) must be provided.
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Return requests must be submitted via email to timber_tech1@outlook.com within the 30-day period.
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 7–10 business days, using the original method of payment.
Cancellation Policy (Within 12 Hours)
Orders may be cancelled within 12 hours of placement, provided they have not yet been processed or shipped.
To cancel an order, please contact us immediately at timber_tech1@outlook.com, including your order number and reason for cancellation.
If the order has already been processed or shipped, cancellation will no longer be possible. In such cases, you may proceed with a return according to the policy above.
Exceptions
Return shipping costs are not covered by TIMBER TECH SOLUTIONS SDN. BHD., unless the item received is incorrect, defective, or damaged upon arrival.
We do not accept returns for:
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Items that have been used or damaged after delivery
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Items not in original condition or missing packaging
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Clearance or promotional items
Contact Us
If you have any questions regarding our Refund, Return, please contact us:
Company Name:
TIMBER TECH SOLUTIONS SDN. BHD.
Email:
timber_tech1@outlook.com
Phone:
011 5695 4378
Address:
NO. 3 TINGKAT 1,
JALAN BESAR TAMAN TEMPUA,
14000 SIMPANG AMPAT,
PULAU PINANG, MALAYSIA